We’re confident that you will be thrilled with your Junction Store TAGs garments. That’s because we go out of our way to ensure that they’re designed and built just for YOU. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to refunds, returns, remakes and alterations.
Because each one of our garments is custom-made specifically for you, we do not offer any refunds, exchanges or returns for any custom-made garments. Refunds and cancellations are not permitted for any order after 24 hours of placing an order and/or providing payment details to Junction Store TAGs. The reason for this policy is that once an order is placed, work on the order commences shortly thereafter and expenses are incurred by our business as part of the production process.
We are 100% committed to working with you to achieve a solution. To that pursuit, we offer complimentary alterations and will remake your garment if it is deemed unalterable by our staff. Although customer satisfaction is a top priority for us, we recognize that it is impossible to measure a client’s satisfaction relative to his/her expectations and those of our expert clothiers. For this reason, we cannot guarantee your complete satisfaction with our products and/or service. For that reason, we do not offer refunds, exchanges or returns.
Our expected timeline for completing an order from start to finish is 4 to 5 weeks. However, this timeframe is subject to change based on a range of factors that are sometimes outside of our control. Even if there is a material delay in the time frame with respect to a client order, including but not limited to, a production delay or an out-of-stock fabric, refunds and/or cancellations are not permitted under any circumstance. JUNCTION STORE TAGS (at its sole discretion) will make best faith efforts to remedy any unfavorable situations and make things right.
For any items purchased with a promotional discount or gift certificate, the coupon or gift certificate will be refunded before another payment source.