Frequently Asked Questions

For Customer's

For Designer's

For Customer's

There is a size chart option along with the products and we serve best way to choose your size by providing measuring guide along with it.

We provide customization option too for more specific measurements .

To know the status of your order please follow the steps below:
●Visit the Tracking Order section on the website
●Enter your Order ID & Billing Email
●You will get to know the status of your order (Is it confirmed, out for delivery, packed etc.) Rest easy!
●If you would like to talk to our customer care representative about your order, you could give us a call on [+91-72 177 123 27]or
drop us a mail to care@junctionstore.in

To reschedule delivery, please write to care@junctionstore.in with:
●Your Order ID
●The new delivery dates

Please note that we will be able to reschedule a delivery only till 3 days prior to your original delivery date. Let’s say you need the
outfit on 5th, so you will have to inform us about the new delivery date latest by 2nd. However, we can accommodate pick up rescheduling till the day of the pickup.

We thoroughly guarantee each and every product we sell is 100% authentic , all the piece we sell is specially designed by our featured designers and curated by our team . Our team do all the quality checking before shipping the products to you .

We always try to display as accurate as possible colors of the product on the website .  Though we can not guarantee 100% because product color may slightly vary due to photographic lighting sources or your monitor setting.

1. Delivery is free for the orders with value above INR [4000]. A delivery charge will be applicable to all orders under
INR [4000]​
2. If the order is cancelled or returned by customer, we will refund the order amount excluding any delivery charges.​
*Order value is calculated as total rental value of the items added to the cart.

Oh no! Cancellations make us sad. However, to make it easy for you we allow cancellations anytime. You can cancel the order by
dropping an email to care@junctionstore.in with the order ID and phone number or by giving a call on [+91- 72 177 123 27].

Your order will be delivered to you in our special signature boxes or packaging envelopes as per the dimensions and requirements of the product which will look fabulous and make storage solution too.

We’re sorry to hear that! In case your pick up has not arrived at the scheduled date then please drop a mail to care@junctionstore.in with your order ID & our team will get back to you regarding the status or to reschedule it for you.

However hard we try to delight you – on rare occasions sometimes a dress doesn’t fit as well as you’d like – we get it! Don’t worry,
JUNCTION STORE has got you covered. Here is what you should do:​
​In case of custom fitted Men’s wear and Women’s wear:​
Please email us on care@junctionstore.in or call us at +91-72 177 123 within 12 hours of receiving the outfit, if you have any issue with
it. Our fit expert will try to re-fit the outfit and deliver it to you.
Please check the return and refund policy of product before buying it. If the product doesn’t have refund or return policies then no return or refund will be initiated.

We’re so sorry you’re facing hiccups while placing an order, we’d hate to inconvenience you further. so here are some options:
●Call us on [+91- 72 177 123 27]
●Email us on care@junctionstore.in
Our team will resolve your issue swiftly!

For Designer's

Subscribed designer can display up to 30 products from each category for 6 months ,

there is no specific limit  to the number of product display for registered designer .

For the enrollment with JUNCTION STORE  visit our Designer On-board page and fill the form. Our team will coordinate with you ASAP. If you are in hurry, sohere are some options You can Call us on [+91-72 177 123 27] or Email us on hello@junctionstore.in . Our team will get you onboard. We would love to see you in our ship.

You can visit our Designer On-board Page for all the plans related to joining either You can Call us on [+91-72 177 123-27] or Email us on hello@junctionstore.in .

Yes you will be promoted but not on regular bases ,there’s no commitment on number of posts on social medias.

We promote designers which update/add products more frequently and have good product price/quality.
We do have paid marketing support for promotion for more info either you can Call us on [+91-72 177 123 27] or Email us on hello@junctionstore.in .

No, it does not need to be. But we need to check for the label provided by you does not have a trademark. If it trademarked by any one you can’t use that name.

Also, you are required to provide your KYC and Bank Passbook for your bank account verification.

Well, we can bring the showcase your product on our website and social media pages but we can’t compel our customer.

We’re sure you are excited to sell your products super -fast. We do not provide

any guarantee on the number of sales. But we promise to do our best to amplify

your products and promote your brands to your target audience

through social media promotion, affiliate partnerships, Online PR,

Cross promotion, Exhibitions, Fashion events, and other marketing activities.

Oh no! Cancellations make us sad. However, Seasonal Subscription to the JUNCTION STORE  platform is non – refundable. This is because we embark in online promotion once you get onboard.

We welcome all fashion designers either budding or established . Our solely aim is to promote creativeness  not background .

We have tie ups with multiple couriers who can help you out with shipping the products to the JUNCTION STORE  working office for quality checking . Pickups will be done by an Executive from our logistics partner. For any pickup related issues please mail at hello@junctionstore.in

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